I have a unique perspective to this industry as I deal with consumers and collectors daily. Both are angry.
The collectors rise up in dozens of emails daily defending their position and their actions. After all, Budhibbs.com is attacking their livelihood, and no doubt when a consumer on the phone mentions he saw a collector on the website and their reputation was less than stellar, it has to complicate the collector’s task.
Someone commented in this blog that if everyone held to the law, a Bud Hibbs wouldn’t exist. That’s probably true. The decent collectors – those ACA members who don’t abuse their positions, who follow the FDCPA and collect within the confines of the law rarely complain about Bud Hibbs or his website.
But for every law-abiding collection agency, there’s one which sprang up overnight – lured by easy money and the anonymity of the phone. For them, the FDCPA is wasted paper; the FTC has no authority and the State’s Attorney General is too busy with legitimate crime to worry about phone harassment, misunderstandings and so on. It’s these get-rich-quick outfits that have given the entire collection industry a black eye.
From this office, we see the laws broken, the suits filed and settled, the abuse, the lies and the efforts engaged to collect on 10-12 year old time-barred, out of statue debts. Often, these are re-collection attempts on debts that have been paid. It’s these monstrous agencies the Budhibbs.com site works to expose.
Much of what is written on the site is called hyperbole and exzaggeration; but much of it comes from the same collectors who six months earlier are cussing us out for making their job so difficult. When they are fired or come to their senses, the first thing they do is contact us with the inside scoop. The amount of information passing through here daily is staggering. If what ultimately gets posted is so far out of line, why aren’t the collectors suing to have it taken down? Their own documents don’t lie. (Well, actually, their own documents do lie, so they probably don’t want them brought up in court.)
In my experience, the collectors who scream the loudest are usually the ones who are most outside the law. Our consumer emails run as high as 800 per day; it doesn’t take a rocket scientist to match up complaints against violators.
Was it Frank who said “wield the sword, expect the sword to be used against you?” Bud gets the sword swung his way more than you might imagine. Ask any Buffalo (suspect) collector – and they’ll tell you Bud collected next to them as recently as 6 months ago. Or that he ran up huge debt and had his life ruined by debt collectors, vowing to take vengance. Or how about that DUI – Bud doesn’t drink, but there is a Bud Hibbs in south Texas with a violation. Wiretapping? Not quite. Read the documents and see who prevailed in that action. Not his real name? Asked and answered now for over 30 years.
Bud has no problem with collectors that obey the law. Debt buyers claim you owe the money. Yes, but to whom? Does that mere fact allow the law to be circumvented?
Debt buyers and agencies DO spring up overnight – it’s very lucrative. And because three or four agencies may be working the same tired paper, the consumer is getting carpetbombed with little advice or help. The Budhibbs.com site exists to provide a map to the hidden minefields.